Citadel

What is Citadel?

Citadel is the premier small business digital signage platform. Simple, powerful and affordable, Citadel is a remarkably simple cloud-based platform that delivers video content to screens via an internet connection and either a Roku device, a windows media player or a Linux media player. Players can be purchased from us or you can use your own. Each screen utilizes a Citadel license. There can be one or more screens in a single location or licenses can be used for screens in multiple locations. Roku devices or media players can be purchased from our website or you can use your own player or PC. Citadel accepts MP4 video files. MP4 files can be uploaded and/or you can subscribe to our video content channels. Additional licenses can be purchased at any time.

How do I create an account?

Well, that’s easy! Simply click up SIGN UP, create a user name & password, choose the number of licenses you need, choose the player you want or choose none to use your own and choose an optional subscription to our massive library of video content. That’s it! You will receive confirmation and you account will be activated and any players ordered will ship within 24 hours.

Can I upgrade to Athena after the account is created?

Absolutely! The Athena platform starts at 25 licenses. Licenses costs scale down as you increase the number of screens. Contact us at sales@citadelcenter.net and let us know you want to upgrade to Athena.  We will contact you with one business day to get you upgraded.

Can I add more licenses to my account?

Absolutely! Simply log into your account and go to Licenses under Billing. Then click on the Get More Access Licenses button. Choose how many licenses you would like to add and continue to purchase & check out. Licenses will be available immediately.

Can I use my own videos?

Yeppers! One of the awesome features of the platform. MP4 videos can be easily uploaded. There is no limit to the length of the video you upload. We support MP4 files. Click here for our video file spec sheet

I don't have much experience making content, can Citadel help?

Absolutely!  We do offer creative services and are happy to provide a quote for your video creation project.   Contact us at creative@citadelcenter.net and give us input on the scope of your video project. Our creative team will provide a scope of work and quote.

Can Citadel supply me with hardware?

One of the coolest features of Citadel & Athena is the hardware flexibility.  Citadel & Athena are designed to work with Roku, windows media players, Rasberry PI (coming soon) using our desktop app or as a browser-based app.  When you create an account, you have the option to purchase hardware.  This is a great plug & play solution. We prep the players and ship them to you.  Plug them in and they are ready to go.

You can download our FREE desktop app by clicking on the download app button here.

Setting Up An Account

How do I create an account?

Simply click on the SIGN UP button anywhere on the site. This directs you to the platform portal where you can set up your account, subscribe to our content libraries and choose your player.  Easy peasy lemon squeezy!

Can I change my account type later?

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How do I request a specific account

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Managing Your Account

How do I manage my account?

Once you’ve set up your account, you can log in to access your invoices, payment method, manage your screens & content subscriptions and add new screens!

How secure is the admin area?

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How do I cancel my account?

It would be a big bummer to lose you – we would be sad. But we make it easy. No long term contracts. Simply email us at clientservices@citadelcenter.net and give us 60 days notice. You license will be de-actived.