Unlocking the Secrets of the Patient Journey

How The Best Practices Manage Patients

Did you know patients are 80% more likely to choose a provider that demonstrates an understanding of their specific needs, lifestyle, and preferences, showing how effective targeting can impact patient choice.

Gain immediate access to the tools top practices use to manage their patient journey effectively.

What you will receive:

- The Patient Profile Worksheet
- The Clinic Profile Worksheet
- The Patient Journey Worksheet
- The Patient Journey Guide

Access the Resource Collection
Thank you! Check your inbox for your resource pack!
Oops! Something went wrong while submitting the form.

Does this sound Familiar?

-Patients show up unprepared for appointments, leaving staff scrambling to explain procedures, preparation steps, or follow-up care?
-Stressed-out patients arrive anxious and unsure, while staff struggle to reassure them, build trust, and maintain a positive atmosphere?
-Clinic communication feels like a game of catch-up, with outdated notices, missed updates, and inefficiencies eating into valuable time for patient care.

If this hits close to home, Citadel’s digital signage might just be the game-changer you need!

Did you know?

83%
Interact with Digital Content
55%
Patients Watch TV in Waiting
80%
of People will watch a Video vs 20% who Read Signs

You're a Super Hero!

Digital signage, paired with the easy-breezy magic of Citadel,
gives healthcare providers like you a superhero cape to tackle these pain points head-on!
Kicking Administrative Hassles to the Curb 🚀
Streamlined Communication: Say goodbye to endless memos! Digital displays zap out real-time updates—think policy changes, reminders, and announcements—no manual effort needed. Voilà, more time for the important stuff! 🗂️➡️📺

Patient Education: No more playing the broken record. Digital signage delivers health tips and procedural info on repeat, saving staff from repetitive chatter. More screens = more time for hands-on patient care! 🩺✨
Tackling Staffing Shortages Like a Pro 💼⚡
Efficient Training: Forget those marathon meetings! Digital signage serves up training modules and updates on-demand, keeping your team sharp and saving precious time. Knowledge? Delivered. 🧠💡

Enhanced Internal Communication: Staff lounges just got smarter. Digital displays share key messages and announcements instantly, boosting teamwork and slashing admin chaos. It’s like a digital bulletin board… but way cooler! 🖥️➡️🤝
Boosting Patient Smiles and Engagement 😄✨
Engaging Exam Room Content: Turn the exam room into a knowledge hub! Use digital screens to share tailored health tips, procedure insights, or even calming visuals, helping patients feel informed and at ease while they wait. It’s like a mini health class, minus the homework! 🩺📺✨

Entertainment and Information: Waiting rooms, meet fun rooms! Entertain and inform with engaging content that makes time fly. From health tips to fun facts, patients leave happier, smarter, and oh-so-satisfied. 🎬🩺💡

Don't just take our word for it...

Kristi Swingle

Arizona Hearing Specialist

"The team is responsive when asked to load new content or when asked to make changes. It is well worth the money and I would recommend it to any and all practices!"

Karen Aguilar

Chicago Hearing Services

"Working ... has been a collaborative and positive partnership. Staff are quick to respond to my questions and needs, and they make sure that our videos are current. I highly recommend working with them."

Dr. White

Harbor City Hearing

"We love having the channel playing in our waiting rooms! It’s exactly what we were hoping for and the content is excellent!"

A quick look at how Citadel works

Watch Demo

Citadel: The MVP of Digital Signage for Healthcare 🏆🖥️

Citadel’s digital signage solutions are designed to be so intuitive and adaptable, they practically run themselves (well, almost). Whether it’s keeping patients in the know or turning waiting rooms into engaging hubs, Citadel has your back! Here’s how:
Educating Patients Before Appointments 📚
Tailored Content That Speaks Their Language:
Show off targeted info about procedures, conditions, or health tips. Think snazzy videos, infographics, or animations that spell out what to expect. From fasting rules to must-bring items, we’ve got prep covered.

Personalized Messaging Magic:
Waiting room screens aren’t just pretty—they’re smart! Display messages that align with each patient’s care journey, keeping them informed and ready.

Pre-Visit Pep Talks:
Spotlight the importance of preventative care or early detection with inspiring content. Patients will walk in knowing just how much their appointment matters!
Creating a Positive Mindset 🌈
Anxiety? What Anxiety?
Boost confidence with success stories, testimonials, and “you’ve got this!” vibes. Sprinkle in calming visuals, and stress melts away.

Meet the Dream Team:
Introduce patients to your rockstar care providers with profiles and friendly messages. Familiar faces = instant trust.

Fun While You Wait:
Make waiting rooms anything but boring. Trivia, health fun facts, and uplifting quotes keep the mood light and the wait enjoyable.
Preparing Patients for Productive Appointments ✅
Empower Patients to Participate:
Teach them the right questions to ask and how to explain symptoms clearly. Bonus: gentle reminders for things like medical records and medication lists.

Interactive Prep Stations:
Touchscreen displays are a game-changer—checklists, surveys, you name it! Patients show up ready to roll.

Clear Next Steps:
After check-in, share follow-up care instructions and what to expect post-appointment. It’s like a friendly roadmap for their health journey.

Prefer to chat?
Book a time that works for you!

Learn how high-retention practices
gain and retain Patients